漏接：the incident that the guide is not present when tourists arrive
错接：an incident of taking tourists by mistake
空接：the incident that the guide fails to meet tourists at the airport or station
误机：an incident of missing the airplane
耐心解释：explain patiently
做出真诚道歉：make a sincere apology
提供真诚服务:offer cordial service
采取有效措施：take effective measures
I would like to extend my cordial welcome to all of you.我对大家表示最热忱的欢迎。
You cannot know the shape of a mountain when you stand on it.不识庐山真面目，只缘身在此山中。
Less than Three Fold Spring not LuShan guest.不到三叠泉，不算庐山客。
Less than the Great Wall not a true man.\He who does not go to the Great Wall is not a true man.不到长城非好汉。
Mountain is famous not for its height, but for the immortals there.山不在高有仙则名。
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