（一）、中国人与英美人打电话有很大差异。用英语打电话要掌握以下几点：
1. 打电话人接通电话后可说：Hello ！接着说：This is sb.speaking./Could（May）I speak to sb.?/Is sb.in? 但不能问：Who are you？接电话人可说：Hello！Good morning/afternoon/ evening.紧接着将自己的电话号码或姓名告诉对方。如：（This is ）3531968./This is Jim speaking.
2. 问对方是谁，不说：Who are you ？而应说：Who’s thatspeaking（calling）?/May I have y our name? /Is that sb. （speaking）？
3.代人接电话，最好说：What name shall I give?/Who shall Isay is calling? 若要离开去叫人，须跟对方说：Hold the line,please.I’ll get him/her to phone.（别挂断，我就去找他（她）听电话。）或Hold on for a moment.（请等一会儿。）反之，若电话要找的人在身边，代接电话的人可说：It’s for you.或For you. （你的电话。）
4. 如果打电话要找的人不在，代接电话的人可说：Sorry,he/she isn’t in.或I’m afraid he/she is o ut.（他／她不在。）如果问对方是否要留话，说：May I take a message for you? /Can Itake a messag e?/Would you like to leave a message?
打电话者若要拜托接电话人转告要找的人某事时， 可问：Couldyou take a message for me?/Please tell him （her）that（sth.）……./Tell him（her）I called./Will you please tell him （her）to c all me back later?
5.若对方打错电话，接电话者可说：Sorry,you’ve dialed the wrong number. 打电话人发现拔错号码，应说：Sorry,I’vedialed the wrong number.
6.若电话的线路忙或有问题，可说：The line is busy. （占线。）The line is dead.（断线。）
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